Bio
My professional writing experience touches on words for everything you can imagine – from newspaper articles and white papers, user instructions, multi-million-dollar tech RFPs and web site content, to instructions on electronic monitoring of sewage grinder pumps. Words matter, and when put together properly, words can scale from making a person’s job easier every day to advancing the overall mission of an organization. Contact me about your project(s) and potential solutions. You can download my resume in PDF.
Case Studies
The following project summaries are quick examples of projects that I have been involved with. Big or small – feel free to contact me to discuss your project(s) and potential solutions. Appropriate references and specific samples can be supplied after our initial conversation.
User Instructions
CooperVision, a global Vision products company, is launching an Oracle ERP system to manage inventory, financials, vendors, and suppliers. Work instructions were needed for user acceptance testing and implementation of real time financial processes. The first roll out was in Hungary, but the instructions were in Hungarian. Written by SMEs, the Work Instructions needed to be translated, tested, edited, and structured properly. The instructions can now be localized in other regions of the world as acceptance testing and implementation continues. Following “Blueprint” specification documents, new Work Instructions specific to the Malaysian roll out were also written from scratch.
Daniel J. Edelman, a world-wide Public Relations firm was upgrading their email systems, software, and servers on Microsoft platforms. Along with their infrastructure teams, I wrote several landing pages and user communications to keep international teams updated as we rolled out new options for users, by region (US, Europe, S. America, Asia)
MMIS Technical Writing Team Work
The New York State Department of Health and Xerox Healthcare (Conduent) partnered to develop a Medicaid Management Information System. The project needed a team of technical writers to edit and write documents for the Systems Development Life Cycle, including security documents. As part of the team, I work remotely with writers, developers, business analysts and quality assurance personnel to prepare documents for client review and acceptance. I also created training for fellow writers about using Restricted Templates and created an Email Newsletter to help market the technical writing staff to other teams on the project.
Worker’s Compensation Finance Department As Is Study
The New York State Workers’ Compensation Board needed to modernize its accounting and transaction processes. In order to do this, the current state of the Finance Department had to be documented down to every individual’s daily job. I scoped and co-managed a year long process that had approximately 50 people working in small team sprints to document duties and create process maps for billions of dollars of annual transactions. This As Is Study gave the Board the ground work to begin to improve and automate their mission.
Documentation GAP Analysis
MVP Healthcare was growing and needed to better manage its systems and security documents, now and in the future. I developed a GAP Analysis and clean-up process of current system and securities documents and wrote the initial requirements for a proposed Document Repository.
ADA Compliant Web Sites
The Internet has dramatically changed the way state and local governments do business. The Americans with Disabilities Act (ADA) generally requires that state and local governments provide qualified individuals with disabilities equal access to their programs, services, or activities – including Web access. As guidelines for Section 508 became available, I worked with Documentation Strategies, a firm specializing in technical communications, to Develop an ADA Approach and White Paper for working with clients on compliant Web design and information access. I also was the ghost writer of an article on the topic published in the Albany Business Review.
Glenn Morris 